Cancellation Processing

Cancellation Rules listed by IRCTC are as shown below.

If a confirmed ticket is canceled more than 24 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted @

• Rs.70/- for AC First Class/Executive Class,
• Rs.60/- for AC 2 Tier/AC 3 Tier/First Class/AC Chair car,
• Rs.40/- for Sleeper Class and
• Rs.20/- for Second Class.

Wait listed ticket: Rs. 20 will be charged per / passenger on the base price of the ticket.
Cancellation charges are per passenger.

Wait listed ticket: Rs. 20 will be charged per / passenger on the base price of the ticket. If a confirmed ticket is canceled within 24 hrs and up to 4 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause.

Less than 4 hours before the schedule departure of the train up to chart preparation of the train, 50% of the fare paid subject to the minimum cancellation charges.

(Please note scheduled departure is considered from the starting point of the train, which means if the train starts from Kanyakmari to Bangalore and the booking is done from Tirpur then the scheduled departure in the above two clauses would mean from Kanyakumari and not from Tripur.)

For Tatkal Tickets Booked as e-Tickets No refund on confirmed Tatkal tickets. For contingent cancellation and waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.
Note: Full wait listed tickets are auto cancelled by IRCTC after chart preparation if the PNR is not confirm & refund will be processed 2-3 days to your account.

Refund Processing

IRCTC functions as an agent for Indian Railways and refunds are made by Indian Railways and Credited to the account of the agent by IRCTC as and when received from Indian Railways. IRCTC will follow with Railways for refund of amount due in these cases but does not bear any liability for delay of non-payments of refund amount, by Indian Railways.

The agent will cancel the ticket online on request of customer and will refund the amount to customer on receipt of money from Indian Railways though IRCTC.

Whenever tickets cannot be cancelled online, We will write to IRCTC. IRCTC will take up the matter with Zonal Railway concerned and arrange refund. The agent should refund money only on receipt of money from Railway through IRCTC.

The agent is duty bound to refund the cancellation amount to the customer who booked the ticket after making payment to agent and later got it cancelled. The agent would not adjust the cancellation amount with any of its previous dues, until and unless the customer is in continuous running account with the agent.

If the agent misconducts in any refund for cancellation, IRCTC may impose suitable penalty which may extend to termination of the authorization of the agent for Internet Booking. This is without prejudice to any other action that IRCTC may take.

TDR filing and refund process

No TDR for trains delayed for more than 3 hrs. or trains cancelled & trains diverted.

• a. Go to the option 'train enquiry' in the Via 'order' page, check the train status.
• b. Inform us to cancel the ticket and to process the refund.

TDR Filing:

1. When the seat is confirmed / RAC, but passenger did not travel after chart preparation or train departure.

2. Go to the 'order' page and click on the option next to 'cancel' selected passenger as 'file TDR' and mention the exact reason e.g. 'Passenger did not travel' or whatever the reason. Via will file the TDR. Refund takes around minimum 90 days or more. Usually 50% of base fare is refunded and Rs. 20 is charged per passenger for RAC ticket. PLEASE NOTE VIA WILL FILE TDR IN THESE CASES ONLY AFTER WE GET A LETTER FROM THE PASSENGER DULY SIGNED BY HIM/HER, GIVING REASON FOR NOT TRAVELING, HIS/HER ADDRESS, MOBILE/TELEPHONE NUMBER, WITHIN 15 DAYS FROM THE TRAVEL DATE. FILING FALSE TDR IS AN OFFENCE AND PUNISHABLE AS PER IRCTC.

3. When the ticket is partial wait-listed, file TDR stating that the ticket is part wait-listed. This takes minimum of 90 days or more to process and Rs. 20 will be charged for wait-listed passenger.

4. When a pax is not carrying the 'id proof' and has purchased fresh ticket in train, file TDR for original ticket with the reason and email us copy of new ticket/receipt to railwaycell@via.com. Via will file TDR for refund.

5. If seat in class of travel booked not offered due to change in train configuration and a lower class is offered. File TDR with the clear message and email us the scan copy of the proof to railwaycell@via.com. Via will file TDR for refund.

6. Any wrong charge taken by ticket checker. File TDR. E-mail us the proof at railwaycell@via.com. Via will file TDR for refund.

7. AC failure, hence difference in fare. File TDR. E-mail us the proof at railwaycell@via.com. Via will file TDR for refund.

Very important note:

IRCTC rules says: It takes minimum 90 days for TDR refunds. IRCTC makes these refunds to us only after they get it from the Indian Railways, which may be subject to delays. In case of refund delays, you may check the status with IRCTC direct at 'tdrprocess@irctc.co.in' phone 011-23345900